Waltham, MA, April 16, 2003 -- Gómez, Inc., the leading provider of Internet Channel Effectiveness solutions, today reported that its bookings and customer base grew considerably in Q1 2003, continuing a strong trend of quarter-to-quarter growth.

In fact, Gómez's Q1 2003 bookings increased roughly 10% from Q4 2002 -- and 146% from the year-earlier period -- the result of major client wins and renewals in its historically strong financial services segment as well as an abundance of deals signed with leading health care, consumer goods and travel companies. In addition to segment diversification, the firm also benefited from strategic geographic expansion into Europe via two synergistic acquisitions and expansion of its Canadian presence.

Gómez's acquisition of WebPerform Ltd., a privately held UK-based company, added technology and expertise to trace and correlate actual customer behavior with Internet channel goals. The purchase of Actual IT, Gómez's first UK reseller, delivered a proven European sales team and an extensive set of blue chip customers. The two companies, which together comprise Gómez Europe, provide a formidable platform to serve the UK marketplace.

Gómez also increased its commitment to the Canadian market via Gómez Canada. Led by Sam Cukierman, Gómez Canada added to its dedicated staff by more than doubling available service delivery capacity. This expansion will also enable Gómez to extend the depth and breadth of the Internet channel benchmarking and improvement services delivered to Canadian financial firms and infuse the organization with the wherewithal to proactively anticipate and fulfill client needs as well as emerging market opportunities.

"Despite the challenging global economy, Gómez not only met its Q1 2003 targets, but expanded its geographical coverage and services footprint," noted Dr. Alex Stein, Gómez CEO. "Our company is properly positioned with the capital, expertise, delivery and support capacity necessary to ensure that clients can holistically monitor, benchmark and improve the effectiveness of their Internet presence, ensuring the channel meets revenue generation and/or expense reduction objectives."

Among Gómez's Q1 2003 milestones:

New customer contracts. Big wins included: Audi; Boise Cascade; Best Western International; E*Trade Financial; MONY Group; Vanguard Group; Tesco; and WebMD.

Major customer renewals. Repeat customers included: Charles Schwab; CitiCorp; Dollar/Thrifty Auto Group; JP Morgan; Kimberly Clark; Smith Barney; ShopNBC.com; TD Waterhouse; The Washington Post Co.; and Wyndham Hotels. 

Services footprint expands. New deliverables in the period included the Usability Performance Benchmark Assessment, a service that blends the best of automated measurements with Gómez's proven expertise in online customer experience.
 

Educational Webcasts continue. Usability Measurement Strategy, "Last-Mile" Monitoring strategies and e-holiday shopping performance review were among the events Gómez treated clients and prospects to during the period.

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