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Komatsu Zenoah and Iseki Select Global eXchange Services for Customer Order Management Solutions

GXS Solution Provides Machinery and Equipment Manufacturers with Web-enabled Order Processing
GAITHERSBURG, Md. October 27, 2004 Global eXchange Services (GXS) today announced that Komatsu Zenoah Co. and Iseki & Co., Japanese manufacturers of outdoor and farming machinery equipment, have selected GXS Customer Order Management solutions to provide their international trading partners and distributors with a Web-based interface to support customer order processing. An integrated part of Trading GridSM, Customer Order Management will provide Komatsu Zenoah and Iseki customers with self-service access to real-time order, product availability and account information. GXS Customer Order Management solution leverages the significant investment Komatsu Zenoah has made in ERP systems by providing deep integration to these systems and presenting the valuable information contained in these systems with a customer friendly format.

In an effort to increase competitiveness of manufacturers in other countries to meet the requests of their distributors for Web-based order processing and customer support, Komatsu Zenoah and Iseki upgraded their demand chain business processes with GXS Web-enabled technology. The ability to trade and collaborate electronically will allow these companies to produce efficient and accurate order processing and information supplies to their overseas trading and OEM partners.

The components of an effective customer order management system are three-fold: 1) Order creation via multiple channels; 2) Real-time back-office integration; and 3) Web-based customer service capabilities. Customer Order Management solutions from GXS offer manufacturers and suppliers multiple options for servicing customers needs. The results are increased customer service levels, sales and retention.

Manufacturers can use the Customer Order Management application in conjunction with GXS Trading Grid to automate demand chain interactions with distributors and customers. The application captures customer orders in up to eight different ways, including fax, Web, Quote or XML, so customers can select their preferred method of order submission. Regardless of submission method, GXS can seamlessly and automatically transmit orders to back-office fulfillment systems, converting all data into the same electronic format. Integrated workflow automates the sales and buying business processes involving internal and external users. Automation of the pre- and post-order interactions via the customer service portal enables quick, easy access to information, furthering cost savings and customer satisfaction.

Customer order management improves demand-chain processes and delivers the following benefits:
Lower order-processing costs, reducing costs to sell and service customers and improving the buying experience;
Expanded distribution capabilities enable selling to smaller customer segments and geographic regions that may be expensive to reach through traditional sales methods; and
Greater business process flexibility, allowing customers to do business using their preferred and established process.
Komatsu Zenoah and Iseki selected GXS and its Japanese distributor, Hitachi Systems and Services, Ltd. over competitors because of their experience providing demand driven solutions, their global technical service capabilities, the solutions tight integration with back-end systems and its depth of demand chain functionality. We are committed to achieving excellence in collaborative supply chain execution, said Ben Wong, GXS vice president of Asia-Pacific operations. Customers are looking for a consistent experience with their suppliers, with the objective of reducing costs. Our Customer Order Management solutions offer Komatsu Zenoah and Iseki flexible, easy to use technology formats to effectively service their customers and accurately track business processes and valuable information exchanges.

About Komatsu Zenoah
Founded in 1910, Komatsu Zenoah manufactures outdoor power equipment machinery, construction machinery and industrial machinery and aircraft engine parts.

About Iseki
Since its foundation 80 years ago, Iseki has contributed to the modernization of Japans agricultural industry as a full-line manufacturer specializing in farming machinery.

About Hitachi Systems and Services, Ltd.
Hitachi Systems & Services is a leading provider of systems integration services in Japan. Hitachis experts work with clients to accelerate the identification and implementation of business-critical e-commerce strategies. Customers can take advantage of the powerful combination of GXS Customer Order Management and Product Information Management application suites and Hitachis expertise to increase their market share, provide value-added services, increase supply-chain efficiencies, maximize return on technology investments and strengthen valuable relationships. Visit Hitachi on the Web at

About GXS Trading Grid
Global eXchange Services Trading GridSM is a globally-accessible, real-time platform for business process networking. Trading Grid helps customers automate global trading communities by shielding complexity from rapidly-changing standards, eliminating manual and duplicative efforts, and enabling a new level of process integration and business intelligence. Through direct integration with GXS Trading Grid, both large and small customers can extend existing ERP investments and cost-effectively achieve new levels of collaboration and business success. For more information on Trading Grid, visit
About Global eXchange Services
Global eXchange Services (GXS) is a leading worldwide provider of B2B e-commerce solutions that simplify and enhance business process integration and collaboration. Organizations worldwide, including over half of the Fortune 500, leverage the Global eXchange Services Trading GridSM to achieve the perfect balance of supply and demand. Active in the global standards arena, GXS solutions enable customers both large and small, to connect with global partners, synchronize product information, optimize inventory levels and demand forecasts, and accelerate the execution of supply chains.

Headquartered in Gaithersburg, Md., GXS provides sales and support to businesses and their partners worldwide. For more information visit our Web site at

Caution Concerning Forward-Looking Statements
This document includes certain "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on management's current expectations and are subject to uncertainty and changes in circumstances. Actual results may differ materially from these expectations due to changes in global political, economic, business, competitive, market and regulatory factors. These factors include technological developments, customer demand, trading partner participation and network availability. 

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