The University of Louisville Chooses Visitar to Enhance Service and Communications with Students
Research institute deploys Visitar software to better understand and serve students' financial aid needs
Raleigh, NC, January 9, 2007 – Visitar, the first company to offer affordable interaction solutions for small and mid-sized businesses, today announced that the University of Louisville, a state supported research university located in Kentucky's largest metropolitan area, has chosen to deploy 360° Care viaVisitar to enhance information sharing with its student body.
More than 21,000 students attend this nationally recognized metropolitan research university. The university encompasses the Health Science Center, the National Crime Prevention Institute, and the Belknap Campus, which houses seven of the university's 11 schools. The University's Student Financial Aid Office receives approximately 100 calls per day from students and parents inquiring about financial aid packages, and sought a better way to share information with these callers. They also wanted to capture better statistical data about callers and although the university had a system that offered an automated menu and call routing, it could only capture very basic statistics about callers.
360° Care viaVisitar is an affordable interaction solution that provides complete CRM capabilities to manage contacts, combined with rich interaction facilities to enable inbound and outbound connections. Using Visitar software, the Student Financial Aid Office can now access an automated menu for updating financial aid announcements at a moment's notice. When students or parents call in, they can choose to hear announcements and then be connected to the appropriate staff member for additional information. The staff person handling the call can instantly access the student record – helping to guide them in a more relevant discussion to the student's specific needs. The office also plans to add the ability to append notes to student records.
"Visitar offers a very dynamic solution with excellent support," said Matthew Borden, administrative systems analyst, Student Financial Aid Office at the University of Louisville. "With Visitar software in place, we're able to enhance customer service for students and parents who call our office. Instead of sitting on hold with no knowledge of hold times, callers can hear the latest financial aid news and queue times before they're transferred to a staff member. We're excited to offer this service to our students and their families."
"Our goal is to empower organizations to engage in productive discussions with callers," said Janet Holt, founder and COO for Visitar. "With 360° Care viaVisitar, the University of Louisville can uphold its exemplary standards for excellence in serving the needs of the student community."
360° Care viaVisitar is now being evaluated in additional departments within the university system. The IT department at the university is recommending the solution to departments that need an affordable, flexible solution for managing interactions, since it allows the departments to be self-sufficient for most day to day operations, at a fraction of the acquisition and management costs of alternative technologies that had been considered in the past.
Visitar provides innovative customer relationship management (CRM) and sales force automation (SFA) solutions that link rich telephony capabilities with business applications to improve efficiency and enhance customer and employee experience. Delivered as a service, the solutions are affordable for small and mid-sized businesses and do not introduce any IT management burden. Visitar's "viaVisitar" solutions eliminate complexity by supporting any web browser and telephone system and also simplify ongoing system management through a business-friendly, rules-driven configuration capability.
Visitar solutions are delivered to customers via a network of business partners that are the trusted providers of networking, phone or application capabilities to the small and mid-sized businesses market.
For more information, including a complete overview of the capabilities, functionality, and benefits of the Visitar solution, visit www.visitar.com