Visitar Announces Special "Value Test-Drive" Promotions to Celebrate General Availability of its 360° Care viaVisitar Solution for Small and Mid-Size Businesses
No-risk offers make it easy to try hosted Software-as-a-Service (SaaS) that is ideal for organizations that rely on phone-based interactions to drive sales and service activities
Raleigh, N.C. – March 27, 2006 – Visitar today announced the upcoming general availability of its 360° Care viaVisitar service on March 31 by offering small and mid-size businesses (SMBs) the opportunity to enjoy the same customer interaction management capabilities as large enterprises. To celebrate the introduction, interested users are invited to experience the solution with zero risk.
There are two choices available to give new customers an opportunity to gauge the value 360° Care viaVisitar can bring to their business. First, Visitar is offering a no-risk 60-day trial for up to five users. As a second option, companies that sign-on for a one-year commitment by May 31 will receive a half off discount on their first six months of service for an unlimited number of users. In either case, the impact is a zero risk "value test-drive" since customers are given the opportunity to cancel the service after the trial period or the first six months, respectively, with no penalties. In addition to these offers, Visitar is offering special incentives to business partners that sign up to be a Premier Partner as Visitar builds its distribution channel network.
360° Care viaVisitar is the first solution that includes a complete customer relationship management (CRM) application with integrated capabilities to establish and manage customer connections via the phone, e-mail, and other communication channels. Provided as a hosted service, there is no requirement for any on-premise hardware or software, or specialized phone systems. Most importantly, Visitar's patent-pending configuration approach enables a new customer to be up and running in less than 30 minutes with full telephony integration.
"People who work at a small or mid-size business know that they often have to wear many hats to grow and be successful," said Janet Holt, Founder and Chief Operations Officer of Visitar. "When you're concentrating on sales, marketing, productivity, management issues and everything else that goes into building a business, it's often challenging to have a complete picture of situations impacting sales and service. Rather than relying purely on extra effort and chance, our solution provides tools to improve productivity and the quality of every customer interaction."
Because it is delivered as a service, 360° Care viaVisitar is especially suited for businesses without a self-sustaining IT department to manage added software applications and telephony infrastructure, and for those unable or unwilling to invest significant financial resources to acquire the equipment and software traditionally required to implement advanced telephony and customer care capabilities. By using the service – which can be changed as easily as it is configured – these organizations can enhance sales interactions, increase collaboration, uncover new opportunities and deliver better customer care much more efficiently than ever before.
"Visitar adds value to that interaction in a way that minimizes the impact on your business and at a cost that finally makes sense," Holt continued. "For small and mid-size businesses to test-drive a technology that has been too costly and cumbersome in the past to even consider with no risk, no IT burden and an incredibly affordable subscription fee enables them to realize for themselves how much a customer relationship management system can improve sales, marketing, customer service and other key business efforts."
"As a small business we depend on productivity, with each employee contributing across multiple functions while maintaining customer relationships. When our time is consumed with tracking the different aspects of our business on disparate systems, it reduces productivity and our ability to focus on our customers," said Steve Daugherty, CEO of InfoHandler (www.infohandler.com). "Our total training time on the application has been about 45 minutes. I explained the basics and how 360° Care can benefit our business and everyone has been using it to more efficiently track interactions with the customer with less effort ever since."
Visitar provides innovative customer relationship management (CRM) and sales force automation (SFA) solutions that link rich telephony capabilities with business applications to improve efficiency and enhance customer and employee experience. Delivered as a service, the solutions are affordable for small and mid-sized businesses and do not introduce any IT management burden. Visitar's "viaVisitar" solutions eliminate complexity by supporting any web browser and telephone system and also simplify ongoing system management through a business-friendly, rules-driven configuration capability.
Visitar solutions are delivered to customers via a network of business partners that are the trusted providers of networking, phone or application capabilities to the small and mid-sized businesses market.
For more information, including a complete overview of the capabilities, functionality, and benefits of the Visitar solution, visit www.visitar.com.